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Privacy Policy

Last updated: 02 October 2025

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LakesEventure (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us — whether through our website, by email, by phone, or in person.

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1. Information We Collect
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We may collect and process the following personal information:

  • Contact details (name, email, phone number, postal address)

  • Booking information (group size, event type, dates, special requirements)

  • Payment information (bank account details provided for processing payments by bank transfer)

  • Communications (emails, messages, or other correspondence with us)

  • Website usage data (via cookies or analytics tools, such as IP address, browser type, and how you use our site)

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2. How We Use Your Information
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We use your information to:

  • Respond to enquiries and provide quotes

  • Process bookings and payments (via bank transfer only)

  • Deliver and manage events and services

  • Communicate with you about your booking or enquiry

  • Improve our website, services, and customer experience

  • Comply with legal or regulatory requirements

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3. Legal Basis for Processing
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Under UK GDPR, we rely on the following legal grounds for processing your data:

  • Contractual necessity – when we need your data to provide services you’ve requested

  • Consent – when you have given us clear permission (e.g. signing up to a mailing list)

  • Legitimate interests – where processing helps us operate as a business and does not override your rights (e.g. responding to enquiries, marketing similar services to past customers)

  • Legal obligation – when required to comply with the law (e.g. tax records)

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4. Sharing Your Information
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We will never sell your personal data. We may share your information only with:

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  • Trusted service providers (e.g. accommodation centres, activity providers, catering services) where necessary to deliver your event

  • Banks and financial institutions (to process payments securely by bank transfer)

  • Regulatory or legal authorities if required by law

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All third parties are required to handle your data securely and only for agreed purposes.

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5. Data Retention
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We keep personal data only as long as necessary:

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  • Enquiry data – up to 2 years

  • Booking and financial records – up to 7 years (for tax/legal purposes)

  • Marketing consent – until you withdraw your consent

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6. Your Rights
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Under UK GDPR, you have the right to:

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  • Access the personal data we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Object to or restrict processing of your data

  • Withdraw consent for marketing at any time

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To exercise your rights, please contact us using the details below.

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7. Cookies & Website Analytics
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Our website may use cookies to enhance your browsing experience and collect anonymous usage data (e.g. via Google Analytics). You can disable cookies in your browser settings, but some website features may not function correctly.

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8. Security
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We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure.

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9. Contact Us
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If you have questions about this Privacy Policy or how we handle your data, please contact:

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LakesEventure
Email: lakeseventure@gmail.com
Phone: 07506 511550

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If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

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